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Internal Sales Support Customer Services

Are you an experienced Technical Sales / Customer Services Advisor keen to support solutions within the manufacturing sector? If so, the following permanent role could be for you…. My client is a leading manufacturer of custom-made steel door solutions in the Newcastle-under-Lyme area. They are looking for an Internal Sale Support Officer / Customer Services / technical sales support and quoting services to customers, and will support designated Regional Sales Manager, via liaison with the Sales Team, Drawing and Production Teams. This is an exciting time to join a thriving business who have recently experienced significant investment in the growth and in the facility to ensure market leading customer quality and innovation. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by telephone, email and post Following up quotes to ensure order success Processing orders to production stage Providing sales support to existing customers (specification advice, preparing and submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the manufacturing industry (highly desirable) CAD experience (highly desirable) The package: You'll receive a very competitive salary (please get in touch for details on this) and other benefits including pension, free car parking, annual leave and extra day off for your birthday. In addition there are other non-tangible benefits including a commitment to training, development and career development.

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Customer Services Manager

Are you an experienced Customer Services Manager with experience gained in either the manufacturing or construction industry? Are you keen to support solutions within the manufacturing sector? If so, the following permanent role could be for you…. My client is a leading manufacturer of custom-made steel door solutions in the Newcastle-under-Lyme area. They are looking for a Customer Services Manager to join them ASAP on a permanent basis. The successful candidate will be responsible for leading a team, handling complex customer inquiries, and supporting the sales and operations teams to ensure smooth order fulfilment. This is a vital role which serves as the key point of contact for customers, addressing technical queries, delivery requests, and warranty complaints effectively and efficiently. This exciting role requires a dynamic and tenacious individual with the ability to understand technical detail, deliver through others with a 'Customer First' mindset. This role is offered on a permanent and full time working on site basis at their brand new facilities in Newcastle-under-Lyme. You will be responsible for: Providing assistance to clients regarding technical queries related to steel hinged doors Maintaining clear and consistent communication with customers regarding order status, delays, and product updates. Addressing and resolving delivery requests and warranty complaints promptly and effectively Planning and managing the schedules of the warranty team to ensure timely responses to client issues Monitoring warranty claims and ensure compliance with company policies and procedures Analysing customer service metrics and feedback to identify trends and areas for improvement Leading, mentoring and developing the customer service team, fostering a culture of excellence and continuous improvement Analysing customer service performance metrics, including response times, resolution times, and customer satisfaction scores Preparing regular reports for Senior Management regarding customer feedback, team performance, and service improvement areas Managing the customer service budget by identifying cost-effective solutions without compromising service quality You will have: Bachelor's degree in Business Administration, Communications, or a related field Proven experience (3-5 years) in customer service, preferably within the steel door industry (highly desirable) Strong leadership skills with experience in managing a team Excellent communication, problem-solving, and conflict resolution skills Strong organisational skills and the ability to manage multiple tasks simultaneously Knowledge of order management systems, and general office software (e.g., Microsoft Office Suite) Understanding of steel doors, manufacturing processes, or construction products (highly desirable) Ability to work under pressure and handle high-volume inquiries effectively Strong customer-focused attitude. Ability to handle challenging situations with professionalism and patience. Technical aptitude to understand product specifications and installations The package: You'll receive a very competitive salary (please get in touch for details on this) and other benefits including pension, annual leave and extra day off for your birthday. Plus of course an early finish on a Friday ! In addition there are other non-tangible benefits including a commitment to training, development and career development. .

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Site Manager

An established construction company is looking for a Site Manager to lead a significant residential construction project near Wilmslow. You'll be responsible for day-to-day site management, ensuring projects are completed efficiently, on time, within budget, and to the highest standards. In addition, you'll work alongside tradespeople and suppliers and oversee site safety, coordinate teams, and proactively solve problems to keep everything running smoothly. To succeed in this role, you should have: Practical experience in residential construction Strong leadership abilities gained from working on building sites A full driving licence and access to your own vehicle In addition, a trades background would be preferred. If you're interested, please email me your up to date CV via the "apply now" button

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Bespoke Joiner

A growing property business is looking for a Bespoke Joiner to work within South Manchester and Cheshire on house renovations, modernisations and new developments. The intiial site to be worked on is in Wilmslow. This role is site based and requires somebody to have a background in bespoke joinery / cabinetry and, ideally, a relevant qualification (C&G, NVQ etc). Due to the varying locations of work a driving licence and own transport will be required. The rate is negotiable and the business is looking for somebody to start ASAP. To apply please send your CV through by clicking the Apply Now button.

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Bespoke Cabinet Maker

A growing property business is looking for a Bespoke Cabinet Maker to work within South Manchester and Cheshire on house renovations, modernisations and new developments. The intiial site to be worked on is in Wilmslow - further opportunities may follow. This role is site based and requires somebody to have a background in bespoke cabinetry and, ideally, a relevant qualification (C&G, NVQ etc). Due to the varying locations of work a driving licence and own transport will be required. The rate is negotiable and the business is looking for somebody to start ASAP. To apply please send your CV through by clicking the Apply Now button.